Shipping & Returns


UK orders totalling over £110.00 (not including any discounts or shipping costs) are delivered for free.

For all other orders, our standard UK shipping charge is £4.99 and orders are usually despatched via Royal Mail Tracked 48.

Occasionally we may use alternative shipping methods or couriers at no extra cost to you.

Our delivery costs are comprised of picking and packing charges, storage, the actual packaging, plus the cost of delivery itself. We strive to keep delivery costs as low as possible whilst ensuring the quick and safe delivery of customer's purchases.

UK Shipping Times
For orders received before 2pm for in-stock items we aim to despatch the same working day. Any orders received after this time will be processed and dispatched on the next working day. So if you place an order on a Friday after 2pm, it will not be despatched until the following Monday.

Working days for us are Monday to Friday (not including UK Bank / Public Holidays).

Please allow up to four working days for delivery to UK residential addresses.

During high season or periods of increased demand, for example Christmas and Black Friday, deliveries may take a little longer than normal.

If your order cannot be delivered, a card should be left to notify you of the delivery attempt (though this may not happen if the delivery address is a block of flats, if the address is protected by an intercom entry system or if there is no obvious letterbox). The card will contain details of how to re-arrange delivery. In case you fail to collect your products upon delivery, we reserve the right to debit you a charge to cover our cost for return freight and administration.

Overseas (non-UK) orders may be liable to VAT, import tax and / or customs charges for which customers are solely liable for. We have absolutely no control over these charges and cannot predict what they may be.


We ask that you inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please contact us if your order does not arrive when it should (see above). We’ll find out what happened and get it to your doorstep as soon as possible.

Important: We cannot replace missing orders that are received by someone else on your behalf. We also cannot replace orders where the delivery address has been entered incorrectly by the person placing the order.


Here at G-Mynx we want you to be 100% satisfied with your new purchase. However if you need to return an item we are here to help.

We guarantee our products for twelve (12) months from the date of purchase. In the unlikely event of one of our products failing we will exchange the product for you or, if you wish, give you a full refund.

Want to exchange a product? Or did you need an item in a different size or colour? Then please return your purchase as detailed below – all returned items will be refunded once they've been received by our warehouse. Then simply place a brand new order for the product.

Within fourteen (14) days of receipt of your order, you may return any unused / unopened items for a full refund or exchange. Goods must be completely unused and in a 100% saleable condition in their original packaging with all tags attached.

The UK’s Consumer Contracts Regulations require that you provide written notice of cancellation (i.e. you wish to return the goods) within fourteen (14) working days. Goods do not have to be returned within this period for you to secure a refund. A refund must be made within fourteen (14) days of the receipt of your written cancellation, however we may delay refund if we have not received the cancelled items or sufficient evidence they have been returned.

Unless the item you are returning is faulty, you are liable for all the shipping costs of returning any item to us. 

If the item is faulty, and were originally sent to you by a non-standard delivery method requested by the customer, the additional cost for this non-standard delivery will not be refunded.

How to Return a Product
To return an item, first please contact us for a returns number (and a pre-paid returns label if applicable).

Wrap your goods securely and please print-off and include your original confirmation email or shipping email with your return. Alternatively please indicate your order number on a separate piece of paper.

To help us improve our service we would appreciate it if you could indicate the reason for returning your purchase.

If you are not using a pre-paid returns label then you can return your product(s) to this address:

G-Mynx Ltd, Returns Department,
Weybridge House, Cores End Road, Bourne End,
Buckinghamshire SL8 5HH, United Kingdom.

For your protection, we strongly recommend that you use an insured recorded delivery method as we cannot be liable for any returns not sent using our pre-paid returns label.

If you decide to return a product to us, or if you have a faulty product and wish to have a refund, we will notify you via email of your refund and we aim to do this within fourteen (14) working days.

The refund will go to your original payment method, so for example if you paid for your goods by card then we will refund your money back to that card, or if you paid using PayPal, then we will refund you via PayPal.

Please allow time for your bank or card company to process our refund and apply it to your account.

Important: We can only refund shipping costs if the return is a result of our error or if you are returning a faulty product. We can only process returns and refunds for items purchased directly from our website.

Last updated 7 March 2022. E&OE.