Shipping policy

SHIPPING
UK orders totalling over £110.00 (not including any discounts or shipping costs) are delivered for free.

For all other orders, our standard UK shipping charge is £4.99 and orders are usually despatched via Royal Mail Tracked 48.

Occasionally we may use alternative shipping methods or couriers at no extra cost to you.

Our delivery costs are comprised of picking and packing charges, storage, the actual packaging, plus the cost of delivery itself. We strive to keep delivery costs as low as possible whilst ensuring the quick and safe delivery of customer's purchases.

UK Shipping Times
For orders received before 2pm for in-stock items we aim to despatch the same working day. Any orders received after this time will be processed and dispatched on the next working day. So if you place an order on a Friday after 2pm, it will not be despatched until the following Monday.

Working days for us are Monday to Friday (not including UK Bank / Public Holidays).

Please allow up to four working days for delivery to UK residential addresses.

During high season or periods of increased demand, for example Christmas and Black Friday, deliveries may take a little longer than normal.

If your order cannot be delivered, a card should be left to notify you of the delivery attempt (though this may not happen if the delivery address is a block of flats, if the address is protected by an intercom entry system or if there is no obvious letterbox). The card will contain details of how to re-arrange delivery. In case you fail to collect your products upon delivery, we reserve the right to debit you a charge to cover our cost for return freight and administration.

Overseas (non-UK) orders may be liable to VAT, import tax and / or customs charges for which customers are solely liable for. We have absolutely no control over these charges and cannot predict what they may be.

MISSING ORDERS OR ITEMS
We ask that you inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please contact us if your order does not arrive when it should (see above). We’ll find out what happened and get it to your doorstep as soon as possible.

Important: We cannot replace missing orders that are received by someone else on your behalf. We also cannot replace orders where the delivery address has been entered incorrectly by the person placing the order.

Last updated 28 February 2022. E&OE.